Refund policy

Last Updated: September 22, 2026

At jshwzr-j3.myshopify.com, operated by The Trustee for theWBPI Superannuation Fund, we take immense pride in helping you transform your everyday bathroom routine into a organized, serene experience. From sleek soap dishes and modern toothbrush holders to sturdy towel hooks, our home organization products are designed to meet high quality and aesthetic standards.

However, we understand that sometimes an item might not fit your wall space perfectly, or you might change your mind. We want your shopping experience to be completely worry-free. Below is our comprehensive Return and Refund Policy outlining how we handle returns, replacements, and refunds.

30-Day Satisfaction Guarantee

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

To be eligible for a standard return:

  • Your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original, undamaged packaging.

  • Hygiene-sensitive items (such as toothbrush holders or soap dishes) must not have come into direct contact with liquids, soaps, or personal care products if they are being returned due to a change of mind.

  • You must provide the original receipt, order confirmation email, or proof of purchase.

How to Initiate a Return

  1. Contact Us: Reach out to our customer support team at [email protected] with your order number, clear photos of the item, and the reason for your return request.

  2. Review & Approval: Our support representative, managed under the direction of Brianna West, will review your request within 1 to 2 business days.

  3. Ship Your Package: Once approved, send your item to our designated return address:

    Return Address:

    31 Walanna Dr, Karawara WA 6152, Australia

    Note: Please do not send returns back without prior approval from our team, as unauthorized returns cannot be processed.

Shipping Costs for Returns

  • Change of Mind / Voluntary Returns: If you are returning an item because you no longer need it, ordered the wrong color/size, or changed your mind, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

  • Damaged, Defective, or Incorrect Items: If your soap dish arrives cracked, your toothbrush holder is damaged, or we shipped the wrong towel hook, we will cover all shipping costs to rectify the issue immediately.

Damages, Defects, and Order Issues

Please inspect your order upon arrival. If an item is defective, damaged in transit, or if you received the wrong product, please contact us immediately (within 48 hours of delivery) at [email protected].

Please include:

  1. Your full name and order number.

  2. Clear photographs showing the damaged product and the exterior shipping box.

Once verified, we will dispatch a replacement item at no extra cost to you or issue a full refund to your original payment method.

Refund Processing

Once we receive and inspect your returned item at our Karawara warehouse, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 5–7 business days.

  • Bank Processing Time: Please note that financial institutions and credit card companies may require additional time (usually 3–5 business days) to post the refund to your account balance.

  • Late or Missing Refunds: If you haven't received a refund after 10 business days, first check your bank account again, then contact your credit card company or bank. If you still have not received your refund, contact us at [email protected].

Non-Returnable Items & Exceptions

Certain types of items cannot be returned:

  • Items marked as "Final Sale" or promotional clear-outs.

  • Gift cards.

  • Products that show obvious signs of use, liquid contact, or customer-inflicted physical damage.