Refund policy

RETURN AND REFUND POLICY

Effective Date: September 28, 2026

At Haven Wear Studio, operated by RETAIL IN US LLC, we want every order to arrive ready to make your bathroom more organized, functional, and inviting. Whether you purchased a soap dish, toothbrush holder, towel hook, or another bathroom accessory, we understand that sometimes a product may not meet your expectations or may not be suitable for your particular space.

This Return and Refund Policy explains when returns, exchanges, replacements, and refunds may be available and how to request them.

1. Eligibility for Returns

Unless otherwise stated on a product page, eligible merchandise may generally be returned within 30 calendar days of the date of delivery.

To qualify for a return, the item should:

  • Be unused or only lightly handled for inspection;

  • Be in its original condition;

  • Be reasonably clean and free from damage caused after delivery;

  • Include original packaging, accessories, parts, and components when reasonably available;

  • Not have been intentionally altered, modified, damaged, or misused; and

  • Be accompanied by sufficient order information so that we can identify the purchase.

Because our products are bathroom accessories intended for household use, hygiene and cleanliness are important considerations. An item that has been substantially used, exposed to water or cleaning chemicals, or returned in a condition that makes it unsuitable for resale may be subject to return restrictions.

2. Products That Arrive Damaged or Defective

We take reasonable care when preparing orders for shipment. If your item arrives damaged, defective, cracked, broken, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

For damaged or defective merchandise, please provide:

  1. Your order number;

  2. A description of the issue;

  3. Photographs showing the product and the relevant damage or defect;

  4. Photographs of the packaging when the shipping package appears damaged; and

  5. Any other information reasonably necessary for us to investigate the issue.

After reviewing the information, we may offer a replacement, refund, return authorization, or another appropriate resolution.

You should not discard a damaged item or its packaging until we have had a reasonable opportunity to review the claim, particularly when the damage appears to have occurred during transportation.

3. Incorrect or Missing Items

If you receive the wrong product, an incorrect quantity, or an order with a missing component, please contact us promptly.

Where appropriate, we may arrange for the correct merchandise to be sent or provide another suitable resolution. If the mistake originated with our fulfillment process, we will make reasonable efforts to correct it without imposing an additional product charge on you.

4. Change-of-Mind Returns

If you simply decide that a product is not right for you, you may request a return within the applicable return period, provided the item satisfies the eligibility requirements above.

Examples include:

  • The soap dish does not match your intended bathroom décor;

  • The toothbrush holder is not the preferred size for your counter;

  • The towel hooks are no longer needed;

  • You purchased more bathroom accessories than necessary; or

  • You changed your mind after receiving the order.

Unless required otherwise by applicable law or caused by our error, return shipping associated with a change-of-mind return may be the customer's responsibility.

5. Non-Returnable or Restricted Merchandise

A return may be declined or limited when merchandise has been:

  • Used beyond reasonable inspection;

  • Damaged through improper installation or handling;

  • Modified, painted, drilled, cut, glued, or otherwise altered;

  • Damaged through exposure to unsuitable chemicals or cleaning products;

  • Returned without essential components where those components are necessary for resale;

  • Returned after the applicable return period; or

  • Returned in a condition that creates a health, hygiene, safety, or resale concern.

This section does not limit any rights that cannot legally be waived under applicable federal or Florida law.

6. How to Request a Return

To begin a return request, email:

[email protected]

Please include:

  • Full name;

  • Order number;

  • Product name;

  • Date the order was received;

  • Reason for the return;

  • Photographs when relevant; and

  • Your preferred resolution, if applicable.

Please do not automatically ship merchandise to the return address before receiving return instructions. Certain returns may require confirmation or specific handling instructions.

7. Return Address

Unless otherwise instructed by our customer-service team, the designated return address is:

RETAIL IN US LLC
625 MAIN STE #23 LOFT
WINDERMERE, FL 34786
United States

8. Refund Processing

Once an authorized return is received and reviewed, we will determine whether it qualifies for a refund or other resolution.

Approved refunds will generally be issued to the original payment method used for the purchase. The timing for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

A refund may not appear immediately after we approve it.

9. Original Shipping Charges

Where shipping was charged at checkout, the treatment of shipping charges may depend on the reason for the return and the circumstances of the order.

For qualifying issues caused by an incorrect, defective, or damaged product, we may provide an appropriate shipping-related remedy.

For voluntary change-of-mind returns, shipping costs may be non-refundable unless otherwise required by applicable law or expressly stated by us.

10. Exchanges and Replacements

When practical, we may offer a replacement rather than a refund for products that arrive defective, damaged, or incorrect.

Replacement availability depends on inventory. If the original item is unavailable, we may instead provide a refund or another reasonable resolution.

11. Refused or Undeliverable Packages

If a package is returned to us because the delivery address was incomplete or inaccurate, the recipient was unavailable for an extended period, or the shipment was otherwise undeliverable for reasons attributable to the customer, we may contact the customer regarding available options.

Any additional shipping costs may depend on the circumstances.

12. Fraudulent or Abusive Return Activity

We reserve the right to investigate unusual return activity, repeated claims, suspected fraud, materially inaccurate claims, or other misuse of our return process.

Nothing in this provision authorizes us to deny a right that applicable law requires us to honor.

13. Policy Changes

We may revise this Return and Refund Policy periodically to reflect changes to our business practices, products, payment methods, or applicable law. The updated version will become effective when posted on the website unless a different effective date is stated.

14. Governing Law

This policy is intended to operate consistently with applicable federal law and the laws of the State of Florida, without excluding any consumer protections that cannot legally be waived.

15. Contact Us

For questions concerning returns, refunds, replacements, or order issues, contact:

RETAIL IN US LLC
Attn: CHAUNTAE ZABREEAANA RIDLEY
625 MAIN STE #23 LOFT
WINDERMERE, FL 34786
Email: [email protected]