Shipping policy

SHIPPING POLICY

Effective Date: September 28, 2026

At Haven Wear Studio, we aim to make shipping straightforward and predictable. Our shipping process is designed to move bathroom accessories such as soap dishes, toothbrush holders, and towel hooks from our fulfillment process to your home efficiently.

1. Shipping Rates

We offer:

FREE SHIPPING on qualifying orders.

For orders with a merchandise subtotal of less than $10.00, a $5.99 shipping fee will apply.

The applicable shipping charge, if any, will be displayed during checkout before you complete your purchase.

2. Order Processing

Orders are generally prepared for shipment after successful payment authorization.

Processing time can vary depending on:

  • Order volume;
  • Product availability;
  • Warehouse operations;
  • Payment verification;
  • Weekends and holidays; and
  • Unexpected operational circumstances.

Processing time is separate from transportation time.

3. Shipping Transit Time

After an order has been processed and handed to the carrier, transportation time depends on the destination, carrier network, service level, weather, seasonal demand, and other circumstances outside our direct control.

Any delivery estimate displayed during checkout or in an order communication should be understood as an estimate rather than an unconditional guarantee.

4. Shipping Address

Customers are responsible for entering an accurate and complete delivery address.

Please carefully review:

  • Street number;
  • Street name;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code; and
  • Recipient name.

If an order has not yet shipped and you notice an address error, contact us promptly at:

[email protected]

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after fulfillment has begun.

5. Tracking

When tracking information is available, it may be provided through the order-confirmation or shipping-notification process.

Carrier tracking information may take some time to become active after the package is accepted by the carrier.

6. Delayed Shipments

Occasionally, shipments may be delayed because of:

  • Severe weather;
  • Carrier disruptions;
  • High seasonal volume;
  • Transportation interruptions;
  • Incorrect addresses;
  • Customs or governmental requirements where applicable;
  • Regional delivery issues; or
  • Other events beyond our reasonable control.

We will make reasonable efforts to assist customers with delayed orders.

7. Lost or Damaged Packages

If tracking indicates delivery but you cannot locate the package, please first check the delivery area and any location where the carrier may have safely placed the shipment.

You may also wish to check with household members, building management, neighbors, or the carrier.

If the package appears lost or arrives visibly damaged, contact us at [email protected] with your order information and relevant details.

8. Incorrect Address and Returned Packages

If a shipment is returned because the customer provided an incomplete or incorrect address, additional shipping arrangements may be necessary.

Any additional cost will depend on the circumstances and the available shipping options.

9. Multiple Items

Items in the same order may not always arrive in the same package if inventory, fulfillment, or logistics requirements result in separate shipments.

10. Shipping Restrictions

We may restrict or decline shipments to locations where delivery is unavailable, impractical, prohibited, or otherwise unsupported by our fulfillment arrangements.

11. Shipping Questions

For questions about shipping, contact:

[email protected]